Good questions.
Lovely answers.

We make our products in Burlington, Ontario. Our manufacturing facility is at 1254 Plains Road East, Unit 5B, Burlington, ON L7S 1W6. Pickup is by appointment only.

We do not have a public retail store or shopping area at our manufacturing facility. You can shop online, then arrange pickup after placing and paying for your order. Want to meet us and explore the scents in person? Check our event calendar for upcoming shows.

We keep printing to a minimum to save paper. If you would like a brochure with your order, please ask in the order notes at checkout. You can also contact us for product information.

Send a message through our Contact page, or call or text 647-300-2245. We may be making soap, receiving ingredients or packing orders when you call, so please leave a message. We look forward to hearing from you!

We do not send free samples separately, but we are happy to include a small, single-use sample of another scent or product with an order. Please ask in the order notes at checkout.

Please allow up to two weeks for order processing. We are a small, part-time business and make our own products in small batches. Processing is the time we need to prepare your order; delivery time is additional. If you need your order for a particular date, please contact us.

We develop our own formulations and make our products by hand in Burlington while also working full-time careers. Preparing small batches, allowing soap to cure, and obtaining ingredients or packaging can affect when an order is ready. Thank you for giving handmade products the time and care they deserve.

Orders ship from 1254 Plains Road East, Unit 5B, Burlington, ON L7S 1W6. You can arrange pickup of an order placed and paid for online. Please call or text 647-300-2245 to make an appointment before coming. There is no public showroom or retail shopping area.

We ship within Canada and internationally. For an international destination or a location requiring a special shipping quote, please contact us to confirm delivery options and costs. Our $6 shipping and $50 free-shipping offer applies to eligible Canadian retail orders.

Shipping is $6 on eligible retail orders under $50, with free shipping on eligible retail orders of $50 or more. Geographic exclusions apply. These retail offers do not apply to wholesale, bulk or favour orders; please contact us for shipping information for those orders. See the free-shipping answer below for excluded destinations.

Yes! Free shipping is available on eligible retail orders with a subtotal of $50 or more, before taxes.

Free shipping excludes Yukon, Northwest Territories, Nunavut, Copper Cliff, Ontario (P0M 1N0), and locations farther north. These destinations are not excluded from delivery: we will apply our usual shipping contribution toward the cost, and an additional location surcharge may apply. Please contact us if you need clarification for your destination.

The retail free-shipping offer excludes wholesale, bulk and favour orders. Contact us for the shipping arrangements for these orders.

Tracking information is sent separately to the email address supplied with your order. Please check your spam or junk folder as well. If you have an account, you can view your order history under My Account → Orders. If you cannot find your tracking information, contact us and we will help.

We do not accept returns of bath and body products for hygiene reasons, as returned products cannot be resold. Please ask us any questions about scent or ingredients before purchasing, or visit us at a show to explore the products in person. If there is a problem with your order, please contact us.

We do not offer product exchanges for hygiene reasons. We are happy to help you choose before you order—ask us a question or check our event calendar to find us at a show. If there is a problem with your order, please get in touch.

All our soaps are handmade at our manufacturing facility in Burlington, Ontario.

Not all of our products are vegan. Products containing goat’s milk, honey, beeswax or emu oil are not vegan. Our Goat’s Milk, Oatmeal & Honey soap is one example; our body butters contain beeswax, and Japanese Cherry Blossom Shampoo with Emu Oil is not vegan. Please check the ingredient list for the specific product you are considering, or ask us for help choosing.

Ingredients vary by soap, so please refer to each product’s ingredient list. Our soap formulations use oils and fats such as vegetable shortening, canola oil, coconut oil and palm kernel oil, with other ingredients depending on the bar. Scented varieties may contain fragrance oils or essential oils.

Lye is used in soapmaking: it reacts with oils during saponification to make soap. That does not mean a properly made finished bar contains unreacted lye. For questions about a specific ingredient, contact us.

We are happy to explain our products, but the formulation advice we can offer is limited. If you are developing products to sell, thoroughly test and evaluate them and consult qualified formulation and regulatory professionals. Health Canada provides information about requirements for cosmetics sold in Canada.

SLS stands for sodium lauryl sulfate. It is a cleansing and foaming ingredient used in some shampoos, cleansers and other personal-care products. Skinlicious does not use SLS in its products.

No. We do not use sodium lauryl sulfate (SLS) in our product line.

Parabens are a family of preservatives used in some cosmetics to help prevent the growth of microorganisms. Skinlicious does not use parabens in its products.

Yes. Skinlicious has not used parabens as preservatives in its products since 2010.

Yes! We offer unscented options, including unscented soap and Shea Butter Soap. If you would like another product without added scent, please contact us to discuss what we can make for you and the timing.

Phthalates are a group of substances with several uses, including use in some fragrance formulations. We seek out fragrance suppliers offering phthalate-free fragrance oils for our products.