Shipping & Pickup

Canadian shipping, clearly explained

The $6 flat rate and free shipping at $50 apply to eligible retail delivery addresses in Canada’s ten provinces. Nunavut, Yukon and the Northwest Territories are excluded from these offers.

Enter your complete delivery address at checkout to see the methods available for your order. The qualifying subtotal and final shipping charge are calculated in the cart and checkout; review the displayed total before paying. All amounts are in Canadian dollars.

These retail shipping offers do not apply to separately quoted wholesale, custom or favour orders. Shipping for those orders is confirmed with the quotation. If a destination or order needs special arrangements, contact us before ordering; any separately agreed charge will be confirmed before payment.

Territories, U.S. and international orders

Our flat shipping rates for these destinations are:

• United States: $18.50 CAD.
• Yukon and Northwest Territories: $20.00 CAD. *Some exceptions apply
• Nunavut: $50.00 CAD.

These destinations are not included in our $6 Canadian shipping or free-shipping-at-$50 offers. Applicable taxes are additional. Enter your complete delivery address at checkout to review the shipping method and total for your order.

For other international destinations, shipping options and charges depend on the destination and the services offered at checkout. If no suitable method appears, please contact us for assistance before placing an order.

International deliveries may be subject to import duties, taxes or carrier customs-clearance charges that are not included in the product price or shipping fee unless expressly stated. These charges are determined by the destination’s authorities or carrier and are the recipient’s responsibility where applicable. Customs processing can affect delivery time.

Dispatch, tracking and delivery

Delivery timing depends on stock availability, order preparation, destination and carrier service. Any delivery estimate shown on the website is an estimate, not a guaranteed arrival date, unless we expressly agree otherwise.

Backordered and custom-made items may require additional time. Please contact us before ordering if you need products for a wedding, event or other fixed date. We can discuss availability and realistic timing.

When tracking is supplied for your shipment, use the tracking details in your shipping confirmation to follow its progress. Weather, carrier disruptions and customs can cause delays. If tracking stalls or a parcel does not arrive, get in touch so we can help investigate.

Picking up in Burlington

Pickup is free and by appointment only. Please call 647-300-2245 to arrange a day and time and confirm pickup instructions. Pickups are usually arranged for Saturdays and Sundays.

Our facility is at 1254 Plains Road East, Unit 5B, Burlington, Ontario L7S 1W6. Please wait for confirmation that your order is ready and that your appointment has been arranged before coming over.

Addresses and delivery concerns

Please check your address, postal code, unit number and contact details before placing your order. Contact us immediately if a correction is needed; an address may not be changeable after dispatch.

If a parcel is returned because of an incomplete address or an unsuccessful delivery, we will contact you to discuss next steps and any applicable redelivery cost before reshipping.

If your order arrives damaged or incorrect, keep the packaging and contact us with your order number and, where possible, photographs. We will work with you and the carrier toward an appropriate resolution. These arrangements do not limit your legal rights regarding delivery or defective goods.