Your questions, comments, & suggestions are greatly appreciated. For fastest response, please send an email via our contact us page.  We are often not available by phone during standard “office hours” because we are in the warehouse, manufacturing product, picking up ingredients, receiving semi truck deliveries, or preparing orders to be shipped. In order to offer our low pricing, we keep staff to a minimum. We are able to respond to emails frequently throughout the day, though & look forward to hearing from you!

Due to the volume of requests we receive, we do not offer free samples unless you are placing an order with us. We are happy to send out a small sized one time use sample of another scent or product if you want.  Just ask in the customer message field of your order at check out.

We are a part time business and unlike other manufacturers we actually make our own products. We take everything in small batches and as such, it can take up to 2 weeks to process your order.  Please be patient.  We have your order.  We’re filling it as fast as we can.

Here is where we are drastically different from your Amazon, Walmart and even other handmade soapmakers.  We do not buy from a third party and insert our soaps into a box to sell to you. We personally developed our formulation which is very different from your run of the mill handmade soap.  We make everything by hand in Burlington and we do it while holding down full time careers.  We have your order.  Please be patient and we will fill it as fast as we can.  It is likely we are out of a soap or a soap is curing.  This process always takes up to 10 days to fulfill.  Other reasons include world wide shortages on most raw materials and packaging.  If it’s not a scent, oil, it’s likely packaging delaying your order.  

Your order ships from our Burlington manufacturing facility located at:

1254 Plains Road
Unit 5A
Burlington, ON
L7S 1W6

We are sorry but our facility warehouse has no showroom/retail area for in person shopping, however you can arrange a time with us and pickup any order that you place and pay for online.  Please ensure you make an appointment by calling 647-300-2245.

We ship worldwide.  We have been fortunate to have a strong relationship with Canada Post and so we get some pretty good rates.  More information on shipping is available in the shopping cart.

While it depends on the location, shipping within all of Ontario is $13.00 plus tax.  We offer free shipping on all orders over $100.00.  Shipping to all western provinces, including British Coloumbia, Alberta, Saskatchewan and Manitoba,  is $16.00 and shipping to the Atlantic provinces, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland is $16.00.  Shipping to La Belle Province, Quebec, is $13.00.  These rates do not apply to bulk orders, wholesale orders and wedding/bridal/baby shower favours.

Yes, on all orders subtotalling $100 or more, before taxes.  We offer free shipping on wholesale orders over $500.  If your bulk order or order for favours of any kind is over $200, you also get free shipping.

We send out a separate email directly from Canada Post with your tracking information to the email you provide to us when you create an account with us. Please check your spam folder. You can also easily login your account to view all of your account history. Once logged in, just click on ORDER HISTORY to get a complete record of your orders.

No, they are not all vegan.  99% of our soaps are, with the exception of course of Goats Milk, Oatmeal & Honey.  Our shampoos are all vegan, with the exception of Japanese Cherry Blossom Shampoo with Emu Oil.  Our body butters do contain beeswax as a bonding agent to keep water and oil emulsified.  Again, with the exception of Emu Oil in the Japanese Cherry Blossom Shampoo, we do pride ourselves on not using animal fats in all our other products.  Emu oil has helped some of our customers suffering with eczema and psoriasis.  We introduced the shampoo back in 2012 for their benefit.  If you let us know, we can easily make this shampoo for you without the Emu Oil added or you can choose from 13 other scents!

We make every effort to provide as much information as possible regarding our products. For legal reasons, we are limited as to what “advice” we can offer regarding formulating, though. Creating your own products is a very personal thing, so what works for one person & in one market may not work for another. We encourage you to thoroughly test and evaluate all of your products prior to making them available to your customers.  For our Canadian customers, we strongly recommend you work within the parameters set out by Health Canada.  Contact them directly or work with one of their agents.  They can steer you in the right direction regarding laws and ingredient guidelines for manufacturing and selling cosmetics in Canada.